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John 5 EU Store

Cookie and Privacy Policy

Please note, this policy only applies to https://john-5.com/store/. The official John 5 website: https://john-5.com/main/ has it’s own privacy policy.

You can review your Privacy Preferences at any time by clicking:

Who we are

https://john-5.com/store/ (hereafter known as john-5.com, john-5.com/store or the official John 5 online store, or referred to as We/Us/Our), is committed to safeguarding your privacy. Contact us at privacyjohn5store@gmail.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

We have made it easy for you to see the different elements that make up our Privacy Page. Click one of the links below to be taken directly to the relevant section on this page.

What personal data we collect and why we collect it

Woocommerce Inc

We use the Woocommerce Inc shop plugin to power the store. Woocommerce Inc is part of the Automattic family. This system use cookies, some of which are sessional and are required for the payment process to work and no longer have an effect once you have logged out of the site. Others remain on your internet browser once you have left the site. Your data is stored through Woocommerce data storage, databases and the general Woocommerce application. They store your data on a secure server behind a firewall. You can review their privacy policy here: https://automattic.com/privacy/

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Location: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can apply shipping manually shipping once you’ve placed an order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site. Click to find out about the use of Cookies on-site and how we use them, and how to manage them:

As all information regarding name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password are handled by PayPal, please refer here; PayPal Privacy Policy for more details.

We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for at least 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example — Paypal, the official John 5 website, Rock Tease.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. This data is separate to john-5.com/store/ and is only held on PayPal servers.

Please see the PayPal Privacy Policy for more details.

PayPal

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. This data is separate to john-5.com/store/ and is only held on PayPal servers.

Please see the PayPal Privacy Policy for more details.

VIP Packages VIP packages/Meet and Greets purchased via john-5.com/store/ are processed the same as other other purchase. The difference is the after-care once purchase has been made. We will correspond with you to tell you about event times and other important details for the day/VIP/Meet and Greet, using the email address you have provided for us at point of purchase. Other than this, no other other information is needed nor retained.

Contact Form

We use the Contact Form 7 plugin to manage contact form submissions. The information is sent as email messages that only a select few are allowed to access. The information is also stored in the database on our hosting server for backup and later reference purposes.

We store user input data sent through the contact forms on this website, along with meta information about the submissions, including the time stamp, the origin IP address, and the user agent (browser). Also, third party services may collect information about website visitors.

We don’t set a particular time limit on storing information because we may need it for future reference. However you are in your rights to see the data we hold on you, and to request deletion of your account/and/or data, by using the tools on our privacy page here.

john-5.com/store/ will never use this information to pass onto to other parties you have not given permission for. We will also not sell your details to third-parties. We only pass on to trusted business partners that will include the artist, artist website management who may be helping with your enquiries. Please note, WordPress plugins on john-5.com/store/, may pass data, including personal information, to external servers to process, such as Akismet Anti-Spam or Jetpack by WordPress.com.

Activity Log

This feature only records activities of a site’s registered users, and the retention duration of activity data will depend on the site’s plan and activity type.

Data Used: To deliver this functionality and record activities around site management, the following information is captured: user email address, user role, user login, user display name, WordPress.com and local user IDs, the activity to be recorded, the WordPress.com-connected site ID of the site on which the activity takes place, the site’s Jetpack version, and the timestamp of the activity. Some activities may also include the actor’s IP address (login attempts, for example) and user agent.

Activity Tracked: Login attempts/actions, post and page update and publish actions, comment/pingback submission and management actions, plugin and theme management actions, widget updates, user management actions, and the modification of other various site settings and options. Retention duration of activity data depends on the site’s plan and activity type. See the complete list of currently-recorded activities (along with retention information).

Data Synced (?): Successful and failed login attempts, which will include the actor’s IP address and user agent.


Contact Form

Data Used: If Akismet is enabled on the site, the contact form submission data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (also owned by Automattic) for the sole purpose of spam checking. The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message.

Data Synced (?): Post and post meta data associated with a user’s contact form submission. If Akismet is enabled on the site, the IP address and user agent originally submitted with the comment are synced, as well, as they are stored in post meta.


Notifications

This feature is only accessible to registered users of the site who are logged in to WordPress.com.

Data Used: IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Some visitor-related information or activity may be sent to the site owner via this feature. This may include: email address, WordPress.com username, site URL, email address, comment content, follow actions, etc.

Activity Tracked: Sending notifications (i.e. when we send a notification to a particular user), opening notifications (i.e. when a user opens a notification that they receive), performing an action from within the notification panel (e.g. liking a comment or marking a comment as spam), and clicking on any link from within the notification panel/interface.


Protect

Data Used: In order to check login activity and potentially block fraudulent attempts, the following information is used: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user.

Activity Tracked: Failed login attempts (these include IP address and user agent). We also set a cookie (jpp_math_pass) for 1 day to remember if/when a user has successfully completed a math captcha to prove that they’re a real human. Learn more about this cookie.

Data Synced (?): Failed login attempts, which contain the user’s IP address, attempted username or email address, and user agent information.


This feature is only available to sites on the Professional plan.

Data Used: Any of the visitor-chosen search filters and query data in order to process a search request on the WordPress.com servers.


Sharing

Data Used: When sharing content via email (this option is only available if Akismet is active on the site), the following information is used: sharing party’s name and email address (if the user is logged in, this information will be pulled directly from their account), IP address (for spam checking), user agent (for spam checking), and email body/content. This content will be sent to Akismet (also owned by Automattic) so that a spam check can be performed. Additionally, if reCAPTCHA (by Google) is enabled by the site owner, the sharing party’s IP address will be shared with that service. You can find Google’s privacy policy here.


WordPress.com Stats

Data Used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 285 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.

Activity Tracked: Post and page views, video plays (if videos are hosted by WordPress.com), outbound link clicks, referring URLs and search engine terms, and country. When this module is enabled, Jetpack also tracks performance on each page load that includes the Javascript file used for tracking stats. This is exclusively for aggregate performance tracking across Jetpack sites in order to make sure that our plugin and code is not causing performance issues. This includes the tracking of page load times and resource loading duration (image files, Javascript files, CSS files, etc.). The site owner has the ability to force this feature to honor DNT settings of visitors. By default, DNT is currently not honored.


An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Please note: The cookie scan undertaken picks up both cookies for john-5.com/main/ and john-5.com/store/.

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: john-5.com/store/

Click here to find out how to see what data we retain, how to request an amendment and how to delete your data/account.

John-5-site-cookies-may-2018

We do not use cookies to:

  • Collect any personally identifiable information without your express permission.
  • We do not collect sensitive data except that given with express permission.
  • We do not pass on personally identifiable data to third parties.
  • We do not sell data to third parties in order for marketing or otherwise.

(We do share information to our trusted partners, including the artist, artist PR representatives regarding specific enquiries, the artists website manager. This is in relation to enquiries about tour dates, contests, crowd funding queries. This information is not shared elsewhere. In most cases the only info shared is a specific question that a site user may have. It is only in cases where one of these trusted partners will need to contact you to resolve the query, that we will pass on information: this will be your name and email address only.)

How to control cookies on your browser:

You can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

Alternatively, you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites not just john-5.com.

Embedded content from other websites

News posts and information pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

The official John 5 store does not use analytics software at this stage. However as https://john-5.com/store/ is a sub-site of https://john-5.com/, which uses Automattic’s Jetpack plugin with analytics, some data may be collected. You can see a full Privacy Policy for this feature here: https://jetpack.com/support/wordpress-com-stats/#privacy

IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: john-5.com does not have access to any of this information via this feature. For example, site administrators can see that a specific post has 285 views, but site administrators cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.

Who we share your data with

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. Click the accordion boxes below to see lists of our partners and links to their privacy policies.

Woocommerce: Paypal:

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We use Contact Form 7 for different fan requests. We don’t set a particular time limit on storing information because we may need it for future reference. To find out more about our policy on Contact Form 7 please go here:What personal data we collect and why we collect it.

You are in your rights to see the data we hold on you, and to request deletion of your account/and/or data, by using the tools on our privacy page here. It is also held on our affiliated Gmail account: john5storemanager@gmail.com (this allows us to communicate further with fans following their query). The Gmail accounts are stored securely and the only password holders are the store administrator and the overall John 5 website manager. You can see a full outline of Gmail’s Privacy Policy here: https://policies.google.com/privacy/update

Or click to read What personal data we collect and why we collect it

Data Used:

Site Visitors

If Akismet is enabled on the site, the contact form submission data (IP address, user agent, email address, site URL, and comment) is submitted to the Akismet service (also owned by Automattic) for spam checking.

The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message.

The IP address is included as an abuse prevention measure. And for sites using Akismet, it is required for providing proper spam defense.

Data Synced

Jetpack syncs post and post meta data associated with a user’s contact form submission. If Akismet is enabled on the site, the IP address and user agent originally submitted with the comment are synced, as well, as they are stored in post meta.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

You can see the ways you can request the data we hold on you and how to get that data deleted below:

To request deletion of your account:

To request the data we have on you:

To request rectification of the data we have on you:

Where we send your data

Visitor comments are checked through an automated spam detection service called Akismet (An Automattic/Wordpress company).

The following information is sent to the service for the sole purpose of spam checking:

  • commenter’s name
  • email address
  • site URL, IP address
  • user agent.

john-5.com/store/ may share a yearly summary of analytics data with the artist and management team but this does not include IP addresses, user names, email addresses etc. It is simply a way for interested parties to see the daily, monthly, yearly, interaction with the site.

Contact information

If you have a privacy-specific concern, please contact the site administrator at privacyjohn5store@gmail.com. Additionally you can use the data tools as provided here: Click to find out your rights over your data and how you can manage the data we hold at john-5.com/store/. Includes data we hold, deleting your data and correcting data

Site administrators do not share this information to any third parties. We only share it with our specific and legitimate business partners, IE: the artist, artists management, artist website management, artists PR team.

Data that we process when you use Google
  • When you set up a Google account, we store information you give us like your name, email address and telephone number.
  • When you use Google services to do things such as write a message in Gmail or comment on a YouTube video, we store the information that you create.
  • When you search for a restaurant on Google Maps or watch a video on YouTube, for example, we process information about that activity – including information such as the video that you watched, device IDs, IP addresses, cookie data and location.
  • We also process the kind of information described above when you use apps or sites that use Google services such as ads, Analytics and the YouTube video player.
Why we process it

We process this data for the purposes described in our policy, including to:

  • Help our services deliver more useful, customised content such as more relevant search results;
  • Improve the quality of our services and develop new ones;
  • Deliver personalised ads, both on Google services and on sites and apps that partner with Google;
  • Improve security by protecting against fraud and abuse; and
  • Conduct analytics and measurement to understand how our services are used.
Combining data

We also combine data among our services and across your devices for these purposes. For example, we show you ads based on information from your use of Search and Gmail, and we use data from trillions of search queries to build spell-correction models that we use across all of our services.

You’re in control

Depending on your account settings, some of this data may be associated with your Google Account and we treat this data as personal information. You can always adjust your controls later or withdraw your consent for the future by visiting My Account (myaccount.google.com).

How we secure your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. We do this with daily scans to detect malware, malicious content and any brute-force attack attempts. We also use robust firewalls that are set-up to inform the site administrators of any breaches/attempted breaches to the site and data contained.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

In order to check login activity and potentially block fraudulent attempts, the following information is used: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user.

Our policy regarding children’s data

We do not intend to collect or knowingly collect information from children (person(s) under 13 years of age). We do not target children with our services.

Protecting your children online

Visit OnGuardOnline.gov for social networking safety tips for parents and youth.

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy. Therefore, we advise that you check back from time to time to see what updates have been made. Last modification was made May 30, 2018, 15:23pm PT.